Ross Furniture at 1107 West Avenue K, in Lancaster

About Ross Furniture

The Ross Furniture is a US national Home goods company located in Lancaster, California. To figure out why customers choose Ross Furniture and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of Ross Furniture by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of Ross Furniture

• Address: 1107 West Avenue K, Lancaster, CA 93534
• Website: rossstores.com
• Phone: +1 661-945-7609
• Types: Home goods  
• Price level: Inexpensive

Reviews

• 1

  Dustin Hehmann

  Posted Jan, 03 2019
  Cheap furniture, over priced. Don't buy here.
  
  Purchased a futon, corner broke not even a week later. Paid $279+tax +$35 delivery, said it'd be here Monday, I told them I needed it urgently.
  
  Called Monday they told me Wednesday, they called me Wednesday and asked if they could deliver Thursday instead. It broke and they wanted $35 to pick up an extra $35 to deliver a replacement and fought me on picking something else. (Who wants to replace a futon that breaks in 1 week with the same thing).
  
  Originally I was told if the furniture is broken they could refund the money, otherwise I could return it and pick something else no problem. They basically told me what I wanted to hear to make the sale then acted completely different once they had my money.
  
  I replaced with a bed frame, they told me next Thursday, Thursday came and they told me next Thursday again. I had to call them that Thursday and they told me i had to pay $35 after previously telling me they'd ship free and pick up the futon at the same time.
  
  I reluctantly agree. The bed frame arrives with dings, scratches, and defective pieces. One side had about 12 holes for screws and the other had 0. Yet it only came with 3 support boards, 2 legs broke attempting to lightly screw them in. They came with tiny plastic buttons that are meant to extend to touch the floor, none of them would touch, and the boards were less than 2 inches wide and less than an inch thick. And none of them could screw in the side with 12 defective holes let alone the side with 0.
  
  I called and complained and took pictures as i opened the box to document everything so they couldn't blame me this time. I replaced the 3 boards that i knew would break with 6 2x4s and attempted to cut my losses.
  
  2nd day while my girlfriend slept in one side and i laid their with my weight evenly distributed across the entire bed, the fragile piece with 12 defective holes snapped. This bent the screws that connected the frame to the head and foot boards.
  
  I called and asked for another replacement and they said they wanted another $35 to pick it up, another $35 to deliver, and they would only replace the pieces that broke. I couldn't get anything else in the store since they already let me once.
  
  By this point I've spent $370 for a $270 broken bed frame, spent over 3 weeks waiting, put 2 pieces of furniture together and had 1 futon for 1 week, forced to store it after breaking for 2 weeks, had the bed frame for 2 days and had to rent a uhaul to take it back.
  
  They are rude, repeat the same thing like a broken record and try to blame me for breaking it. Any other company would have higher quality and a better return policy.
  
  I bought 2 futons from Wal-Mart, both uncomfortable but neither one broke in almost 3 month's and they returned both for store credit with no receipt, would of paid cash with receipts.
  
  I've wasted over a month and beastly $400 dealing with this. They show no sympathy and best they offer is replacing the same cheap product.
  
  It amazes me they're still in business, but i suppose when you sell cheap furniture and charge $35 to deliver not even 5 minutes away at their own convenience selling products as new that are clearly defective, displays, etc they manage to make a few bucks.
  
  Don't waste your time or money. Buy off Amazon or any other furniture store that had decent return policy and doesn't force you too pay more and keep your money in store.
  
  I even offered to take half price and let them keep the delivery fees just to cut my losses because I'm moving and they're rude and blame me and won't work with me at all.
  
  Honest to God i wish i never made the mistake of buying from them.

Photos of Ross Furniture

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